How do Ripple products handle false positives?

Our keyword and website library is developed with clinical oversight specifically to minimise false positives, meaning searches that trigger an intervention when no harmful intent was present.

For BrowserShield, the local detection is based on specific harmful terms and known harmful websites rather than broad keyword matching, reducing the likelihood of benign searches triggering the tool. If a term is triggering incorrectly, you can report this to our team and it will be reviewed.

For NetworkShield and MobileShield, the broader category configuration means organisations can disable entire categories that are not relevant to their context, reducing the chance of unwanted activations.

A false positive is unlikely to cause harm: the user simply sees a supportive message and can close the screen immediately.