How is Ripple keyword and website library maintained and updated?

The library is developed and maintained by the Ripple team in collaboration with clinical advisors, lived experience panels and mental health professionals. It is reviewed on an ongoing basis and continuously expanded through the Ripple AI project, which actively scans the internet for emerging harmful content, new terminology and evolving online behaviours linked to suicide risk.

The AI system identifies candidate terms and websites for inclusion, then applies automated paraphrasing and keyword validation to assess intent, context and potential for harm before any new entry is approved. This means the library is not dependent solely on human-reported suggestions or reactive updates, it is proactively growing in response to how harmful content actually appears and spreads online.

For BrowserShield, updates are pushed automatically to the extension every 24 hours and applied locally on the device. No action is required from users or IT teams.

For NetworkShield and MobileShield, the harmful website and content database is maintained centrally in the cloud and updated continuously.

If you believe a term or website should be added to the library, you can still submit a suggestion via our website. All submissions are reviewed by our advisory team before inclusion.