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What harmful content categories do Ripple products cover?

All Ripple products cover self-harm and suicide as a core, always-on category. This applies globally and cannot be disabled. BrowserShield additionally covers the following categories for UK and Ireland users, with global rollout underway: self-harm and suicide,...

How is Ripple keyword and website library maintained and updated?

The library is developed and maintained by the Ripple team in collaboration with clinical advisors, lived experience panels and mental health professionals. It is reviewed on an ongoing basis and continuously expanded through the Ripple AI project, which actively...

How do Ripple products handle false positives?

Our keyword and website library is developed with clinical oversight specifically to minimise false positives, meaning searches that trigger an intervention when no harmful intent was present. For BrowserShield, the local detection is based on specific harmful terms...

Do users need to do anything to install or agree to Ripple products?

For BrowserShield deployed via GPO or MDM on managed machines: no. The extension is pushed silently and requires no user action or consent at the point of installation. For the free individual installation of BrowserShield, users visit the browser extension store and...

What happens if a user uninstalls BrowserShield?

For individually installed extensions, a user can uninstall BrowserShield. Where BrowserShield has been deployed via GPO or browser management as a force-installed extension, users are typically unable to remove it without administrator permissions. There is no...