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Do users need to do anything to install or agree to Ripple products?

For BrowserShield deployed via GPO or MDM on managed machines: no. The extension is pushed silently and requires no user action or consent at the point of installation. For the free individual installation of BrowserShield, users visit the browser extension store and...

How do Ripple products handle false positives?

Our keyword and website library is developed with clinical oversight specifically to minimise false positives, meaning searches that trigger an intervention when no harmful intent was present. For BrowserShield, the local detection is based on specific harmful terms...

What data does Ripple collect, and where is it stored?

Ripple collects anonymised, non-personally-identifiable statistical data on activations and phrases for the purpose of improving the tool and understanding patterns of harmful online activity at a population level. This data cannot be used to identify any individual....

Do Ripple products track or monitor individual users?

No. None of Ripple products track or monitor individual users in any way. BrowserShield processes searches locally on the device. It does not send search queries, browsing history or any personally identifiable information to Ripple Suicide Prevention, Ripple For...

Are users made aware that a Ripple product has been installed?

This is at the discretion of your organisation. Ripple products run silently in the background and have no visible interface in normal use. Many organisations choose to communicate the deployment to staff as part of a wider mental health initiative, which can itself...